Privacy Policy

We collect different types of information depending on how you interact with our website:

Account information: When you create an account, we collect your email address, display name, and optional profile picture. Authentication is handled securely through our database provider.

Shopping activity: Your shopping cart is stored in your browser and automatically clears after 24 hours of inactivity. If you create an account, your wishlist and crystal quiz responses are saved to your profile so you can access them across sessions.

Newsletter subscription: If you subscribe to our newsletter, we store your email address and subscription status. You can unsubscribe at any time.

Automatically collected data: We use Google Analytics to understand how visitors use our website. This collects anonymous data such as pages visited, time on site, and general location. We also use essential cookies for authentication and session management.

What we do not collect: We do not collect your shipping address, billing address, phone number, or payment card details. When you check out, you are redirected to Shopify's secure checkout where that information is collected and processed directly by Shopify.

We use the information we collect to:

• Process your orders through Shopify's secure checkout
• Send you newsletter emails with crystal wisdom and offers (only if you opt in)
• Personalize your experience, such as saving your crystal quiz results and wishlist
• Improve our website based on how visitors browse and shop
• Respond to your questions when you contact us by email

We will never use your information for purposes unrelated to your experience on our website.

We work with a small number of trusted services to run our website. We do not sell, rent, or trade your personal information to anyone.

• Shopify — handles checkout, payment processing, and order fulfillment. When you check out, you are redirected to Shopify where your payment and shipping details are collected under their privacy policy.
• Google Analytics — collects anonymous website usage data to help us understand traffic and improve the site.
• Supabase — provides our database and authentication infrastructure. Your account data is stored securely on their servers.

Each of these services has their own privacy policy governing how they handle data.

Our website uses a small number of cookies and browser storage:

• Authentication cookies — keep you logged in across pages and visits
• Google Analytics cookies — collect anonymous usage data
• Shopping cart (local storage) — stores your cart contents in your browser, automatically cleared after 24 hours
• Quiz progress (local storage) — temporarily stores your quiz answers while you complete the quiz

You can manage cookies through your browser settings. Disabling cookies may affect login functionality.

We take reasonable measures to protect your personal information:

• All connections to our website are encrypted with HTTPS
• Payment processing is handled by Shopify, which is PCI DSS compliant — we never see or store your credit card information
• Authentication and passwords are managed by Supabase using industry-standard security practices
• Our website enforces security headers including HSTS, X-Frame-Options, and Content-Type protection

While no method of transmission over the Internet is 100% secure, we strive to protect your information using commercially acceptable means.

Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data
• Unsubscribe from our newsletter at any time
• Opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on

To exercise any of these rights, email us at hello@pixiespouch.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy or how we handle your information, please email us at hello@pixiespouch.com or visit our contact page.

For information about purchases, shipping, and returns, see our Shipping & Returns page. For the rules governing your use of our website, see our Terms of Service.